1. Information We Collect
We collect the following types of information:
- Account Information: Email address, username, and password hash
- Transaction Data: Cryptocurrency wallet addresses, deposit and withdrawal history
- Gaming Data: Bet history, game outcomes, and session information
- Technical Data: IP address, browser type, device information, and cookies
- Verification Data: Identity documents when required for KYC compliance
2. How We Use Your Information
We use your information to:
- Provide and maintain our gaming services
- Process deposits, withdrawals, and bets
- Verify your identity and prevent fraud
- Comply with legal and regulatory requirements
- Improve our platform and user experience
- Send important account notifications
- Provide customer support
3. Data Security
We implement industry-standard security measures to protect your data, including encryption in transit and at rest, secure authentication systems, and regular security audits. However, no system is completely secure, and we cannot guarantee absolute security. You are responsible for maintaining the security of your account credentials.
4. Data Sharing
We may share your information with:
- Service Providers: Payment processors, hosting providers, and analytics services
- Legal Authorities: When required by law or to protect our rights
- Business Transfers: In connection with mergers, acquisitions, or asset sales
We do not sell your personal information to third parties for marketing purposes.
5. Cookies and Tracking
We use cookies and similar technologies to maintain your session, remember your preferences, and analyze platform usage. You can control cookies through your browser settings, but disabling cookies may affect platform functionality.
6. Data Retention
We retain your data for as long as your account is active and for a period thereafter as required by law or for legitimate business purposes. Transaction records are retained for a minimum of 5 years for regulatory compliance. You may request deletion of your account, subject to legal retention requirements.
7. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Object to processing of your data
- Request data portability
- Withdraw consent where applicable
To exercise these rights, contact us at privacy@glasshouse.casino
8. International Transfers
Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or platform notification. Your continued use after changes constitutes acceptance of the updated policy.
10. Contact Us
For privacy-related inquiries, contact our Data Protection Officer at privacy@glasshouse.casino